退換政策 | Refund Policy
- 在收到物品後，請立刻檢視商品是否正確，如果有問題請於 3 天內與我們連絡。 Contact us ✉ 聯絡諮詢
- 請於取得我們回覆的 5 天內將保持未使用的原商品連同未拆封商品包裝寄出，超過時限未寄出視為不更換並取消保留。
- 台灣網路購物享有之 7 日鑑賞期非試用期。
您將自行承擔退回商品的運費。 運費不可退還。 如果您收到退款，原始寄送的運費將從您的退款中扣除。各個國家地區之關稅條件規定不同，如有相關額外費用產生，則需由買家連絡處理清關。若訂購人因不願支付關稅以致包裹需退回，退款金額將扣除實際產生之來回運費及兩地關稅後，再退回原訂單餘額。 請注意，我們不對返回運輸過程中發生的任何損失或損壞風險負責。
Thanks for shopping at RealizedStudio. Detailed communication and understanding before purchase can save effort, money and time spent on returns and exchanges. If you have any questions about our products before ordering, or you have concerns about the item you receive, please don't hesitate to contact us.
- While we pursuer perfection in our craftsmanship, please be advised that all items are hand-made. Slight crafting marks or differences are rare but expected. We appreciate your understanding.
- Please note that each user's monitor setting differ from one to each other, all creations' photo color might appear slightly differently from the actual item.
- There might be color variation and natural inclusions which is consider acceptable for natural gemstones. Carat weights and stone quantities may differ briefly from one creation to the next if there are multiple duplicates.
- Items that are damaged under normal use, such as loose buckles, falling stones, etc., need to be refurbished. Please inform us about the repair needs and bring or send the items back to the studio, we will evaluate the repair cost and time.
- Enamel objects are relatively fragile. If damaged, current techniques cannot fully restore them to their original state. Customers who own enamel objects should handle with extra care when using them.
Returns or Exchange
- Please check the delivered items from RealizedStudio upon arrival. Shell you find any problem or the sent items did not match the description of the ordered items listed on the website, please contact us within 3 days of arrival for return or exchange process. Contact us ✉ 聯絡諮詢
- You have 5 calendar days to ship out returning items from the date you received our responses.
- For online shipping within Taiwan, we offer 7 days of appreciation period. Please be advised it is not a try-out time.
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, including the items, gift packaging, accessories, bonus items, and documentation if applicable. Your item needs to have the receipt or proof of purchase.
- If earrings are in the style of ear acupuncture (piercing type), they are personal hygiene products and thus Taiwan's 7-days appreciation period for online shopping will not apply. Based on the principle of personal hygiene, returns and exchanges are not accepted.
- Special order items such as Personalized/custom-ordered items cannot be returned or exchanged. Customized products include but are not limited to the original list of works whose length, size, shape, and material have been adjusted according to individual needs, such as processed lettering, ear pins modification to ear clips, etc.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the inspection result and refund status.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Refund on Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. Please note that RealizedStudio will not be responsible for any risk of losses or damages incurred during the return transportation.
Please notes that possible customs duty are not included in the price and shipping fee. Extra payment to customs may occur depends on different countries and locations, it is buyer's duty to clear the tax. If the order is returned due to failure of paying the tariff, the shipping cost of both trips will be deducted from the balance before issuing refund.